FAQ's

Your satisfaction is our top priority. If you have a problem with your purchase, please contact us at customerservice@funfusionthreads.com and we'll do everything we can to make it right.

How long will it take to receive my order?

All orders typically printed and shipped within 5-10 business days after the order has been placed. U.S. orders should arrive 3-5 business days after items have been shipped, depending on the shipping speed you choose.

You will receive a shipping notification after your order has shipped (check your spam folder if you do not receive one).

Please make sure your shipping information is correct during check out. We will not refund or replace items, if they are sent to the wrong address. 

We are not responsible for loss, damage, or delay.

Do your shirts fit true to size?

All of our t-shirts are unisex sizing, which means they run slightly larger than typical women's shirts and slightly smaller than typical men's shirts. We recommend ordering your normal size for a regular fit or sizing down for a more fitted look.

There is a sizing guide on each listing to help you find the perfect size.

Can my order be changed?

An address cannot be edited after it has already shipped. If you contact the shipping service, they may be able to help you alter the address depending on the stage of the shipping process. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.

If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into the fulfillment process, we cannot edit it.  Please double check your items before placing your order. 

Can an order be cancelled?

If you need to change or cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, as all our products are printed at time of order, we are not able to cancel an order once production has begun. 

Do you accept returns or exchanges?

Our products are made to order, we do not accept returns unless an item is damaged or if the incorrect item was sent. However, if you are unhappy with our order please contact us immediately at customerservice@funfusionthreads.com and we will be happy to help.

If you receive a damaged, defective or incorrect product, please contact us at customerservice@funfusionthreads.com, provide your order number, a photo of the item as well as the description of the issue with the item. We will get these issues taken care of as soon as possible.

What if there is an issue with the item I received?

If your item is damaged or the incorrect item was sent, please  immediately at  customerservice@funfusionthreads.com   and we will resolve your problem as soon as possible.

What if my order was lost/delivered to the wrong address/etc?

Unfortunately, we do not have any control over packages once they leave our fulfillment center. If you have any questions about your order after it has shipped, please contact your local post office or complete a help request form with the USPS.